Are all applications full versions? Are there any in-app purchase requirements?
- All apps are full versions that include all updates, extensions, etc. There are no in-app purchases required.

How is this different than just buying a headset and loading my own applications?
- Our system is specifically tailored for a distinct experience. Having the standard Meta retail-style menu system can cause confusion as there are numerous ways to be overwhelmed. We lock the system into our own menu that is designed for a specific user/client. We created a very easy-to-use system that does not require a large learning curve. Basically, its click-and-go. We also keep the applications updated monthly with new experiences as part of your agreement and ensure that everything is up to date to maximize the best possible experience for your users.

How long does the battery last?
- The normal standard battery charge provides approximately 2 hours of usage time. We do offer extended batteries and elite straps with extended battery packs.

Why is there a subscription plan?
- We pride ourselves on providing continuous monthly content updates, which is something that standard apps do not provide. We also tailor the experience to meet the needs of a facility and work with our programmers or content providers to ensure content is relevant and meets our standards.

How easy is it for my staff to give the headset to a client and have minimal monitoring?
- Our system is relatively simple to use. We provide a small cheat sheet that can be given out to the user when they checkout a headset. It takes 2 minutes from turn-on to be in an experience. We also include how to use instructions in the main menu embedded in the experience and will supply you with training and additional support content as needed.

How do we keep the components sanitized?
- We have various UV sanitizing boxes available to purchase. If you do not have a UV cleaning system, we highly recommend that you get a sanitizing box.

What if my client wears glasses?
- The headsets are fully adjustable. There are lens controls that can help align the client's eyes, but in cases of some prescriptions, it may be best for the client to wear their glasses. We do offer upgraded elite straps that make it easier to put the headset on, especially for those who wear glasses.

Do you ship outside the USA?
- Unfortunately, we currently do not ship outside the USA.

Note: This device is not a medical device, as it is used for entertainment purposes only.

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